Recruitment Opportunity at SOYL 

21 October 2010

SOYLsense Assistant

SOYLsense is SOYL’s variable rate nitrogen service which uses satellites to measure crop canopy variation and create variable rate nitrogen recommendations based on the information acquired.  The main requirements for the role are attention to detail and the ability to work efficiently and effectively under the pressured situation that SOYLsense presents.

To work with the Technical Manager and SOYLsense Manager to assist with the administration of the SOYLsense programme with customer service paramount.  A customer focused role, providing daily support to users, you will be working in a challenging environment at times. This is a full time, permanent position.

Responsibilities include:

  • Daily customer liaison
  • Customer account administration 
  • Creation of accurate variable rate nitrogen recommendations
  • Telephone support for customers using the SOYLsense website
  • Administration of customer records and jobs undertaken
  • Resolution of customer queries

Main Tasks

  • Timely and accurate set-up of web accounts using online software
  • Timely and accurate creation of nitrogen application files as required by the client
  • Technical support to customers using the SOYLsense website
  • Accurate record keeping of jobs completed or undertaken
  • Maintenance of the SOYLsense client database
  • Liaison with the sales team and customers
  • Other tasks as may reasonably be requested by the Managing Director

Skills & Abilities

  • Ability to communicate with impact at every level
  • Strong, confident telephone manner.
  • Demonstrated problem solving ability
  • Proven attention to detail.
  • Strong IT skills, including Microsoft Office
  • Proven ability to manage a full workload
  • Excellent organisational and administrative skills
  • Good time management skills
  • Good written communication skills

Knowledge & Experience

  • Experience of arable farming
  • Experience of customer liaison
  • Experience of working under pressure

Attitudes & Values

  • Focused on using skills, training and experience to the benefit of the customer.
  • Working to put the customer at the heart of everything we do
  • Focused on doing the right thing for customers, colleagues and ourselves
  • Self motivated and tenacious
  • Flexible approach to work and managing changing priorities
  • An effective team player
  • Solution focused
  • Promote equality and diversity through your attitude and behaviour.


  • Contributory Pension Plan
  • Flexible Benefits
  • Voluntary Benefits
  • Life Assurance
  • Employee Assistance Programme

If you would like to apply for this position please telephone Rebecca Parker, SOYLsense Manager, on 01635 204190.  Applications close at midday on November 10th 2010.